Privacy Policy

Introduction

Rockport Tire Center, LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rockporttirecenterllc.com, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Complete our contact form
• Request a quote or service
• Call or email us directly
• Visit our physical location
• Subscribe to our communications

This information may include:

• Contact Information: First name, last name, email address, phone number
• Service Information: Details about your tire service needs, vehicle information, preferred service dates
• Communication Records: Messages you send us, call records, and correspondence
• Business Information: Company name and details if you represent a business

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Information about how you access and use our website
• Device Information: Computer or mobile device information, including IP address, browser type, operating system
• Location Data: General geographic location based on IP address
• Website Analytics: Pages visited, time spent, referring websites, and other usage statistics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality and user experience
• Provide relevant content and advertisements

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Respond to your inquiries and service requests
• Schedule appointments and provide tire services
• Process transactions and maintain service records
• Provide customer support and technical assistance

Communication

• Send service confirmations, updates, and reminders
• Respond to your questions and comments
• Provide information about our services and promotions
• Send administrative communications about policy changes

Business Operations

• Improve our website, services, and customer experience
• Conduct business analysis and operational improvements
• Maintain accurate business records and documentation
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services (Web3Forms)
• Website analytics (Google Analytics)
• Spam protection services (Google reCAPTCHA)
• Payment processing (if applicable)

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service or other agreements
• Protect our rights, property, or safety, or that of others
• Investigate and prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner, subject to appropriate confidentiality protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and hosting infrastructure
• Access controls and authentication measures
• Regular security updates and monitoring
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Provide ongoing services and customer support
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to certain types of processing of your information
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

Opt-Out Options

You can opt out of certain communications and data collection:

• Email Communications: Unsubscribe links in our emails or contact us directly
• Cookies: Adjust your browser settings to refuse or delete cookies
• Analytics: Use browser plugins or settings to opt out of analytics tracking

Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

Google Services

• Google Analytics: Web analytics service (Google Privacy Policy)
• Google Maps: Interactive maps and location services
• Google reCAPTCHA: Spam protection for forms

Web3Forms

Contact form processing service. View their privacy policy at web3forms.com/privacy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using our website.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through prominent website notice or email
• Provide a reasonable time period for you to review changes

Your continued use of our website and services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: